online-casinos.io takes editorial, privacy and partnership messages at [email protected] and usually answers corrections within 48 hours. The site is not the support desk of any casino it covers.
Account, purchase and redemption problems should go to the casino's own support team.
Casino accounts are out of reach for this site. online-casinos.io runs none of the five casinos it covers, holds no player accounts and cannot take purchases, cancel redemptions, restore a closed account or change an ID decision.
Each casino's own support handles those jobs. Splash Coins, for example, offers 24/7 support by email and live chat under section 6.13 of its Terms of Use, and section 15 sets a 10-day deadline for a written Notice of Dispute. Read the dispute section of your casino's Terms before you write, because a missed deadline can close the door on a claim.
Questions about this site come here.
All messages go to one inbox, [email protected], and are sorted by the subject line, so a clear subject gets a faster answer.
| Topic | Subject line and usual reply time | Address |
|---|---|---|
| Corrections and broken links | Use "Correction" in the subject; confirmed fixes usually go live within 48 hours. | [email protected] |
| Rule changes at a casino | Use "Tip-off" in the subject; these reports are read within 48 hours as a priority. | [email protected] |
| Privacy requests | Use "Privacy" in the subject; access, correction and deletion requests are answered within 30 days. | [email protected] |
| Partnerships and press | Use "Partnership" in the subject; expect a reply within 5 to 10 business days. | [email protected] |
| General feedback | Any subject works here, and replies usually follow within about a week of arrival. | [email protected] |
Corrections and rule-change tip-offs jump the queue, because a stale state list or cash-out figure can cost the next reader money.
A good correction request names the section, quotes the exact sentence and gives the right figure with proof. Useful proof includes a screenshot, the URL of the casino's Terms or sweepstakes rules with the version number, or a support chat transcript showing the current rule.
Confirmed fixes on the safe online casinos page usually go live within 48 hours, with a dated note showing what changed, as set out in the editorial policy. Reader reports often catch an operator change before the next scheduled recheck, and there is no payment for them, only a more accurate page for the next player.
Any reader can ask to see, correct or delete the personal information this site holds about them, wherever they live. Residents of the EU or UK also have rights under the GDPR and the UK GDPR. Requests go to [email protected] with "Privacy" in the subject and are answered within 30 days.
To speed things up, list the email addresses you used to contact the site, rough dates of earlier messages and whether you want access, correction or deletion. The privacy policy explains what data exists in the first place.
Game studios, payment companies, compliance consultants and affiliate teams are welcome to get in touch about practical questions. Paid editorial placements are not for sale and will not be discussed.
Operators who think a figure about them is wrong should send the document that shows the correct one, with its version number or date. A changed figure follows the same correction routine as any reader report, and a casino's position on the list still comes only from the two steps on how we rate casinos.
Skip this inbox and reach out for help now if gambling is hurting you or your finances. The National Problem Gambling Helpline answers at 1-800-MY-RESET by call or text, 24/7, free and confidential, and the National Council on Problem Gambling also runs an online chat. More options are on the responsible gambling page.
Also on online-casinos.io: about this site, Cooper Hayes author profile, how we rate casinos, affiliate disclosure, and sitemap.